Swimmy McGee's

Description:

Swimmy McGee's is a dedicated group of people working with fish at the import level. We noticed many of our fish have been doing really well for our customers and thought "we use ethics, math and kindness -- we can TOTALLY do this for regular folks rather than just fish stores". The losses with our biggest shipping customer is .4% to date, so we feel we have the shipping bit sorted. As to keeping fish alive after arrival, we have a fella with over 40 years of experience keeping an eye on everything. He oversees the import, acclimation, feeding, medication choices, etc... for every tank of fish. He has personally met all the owners of the companies he deals with in Asia. The South American exporters have been working with him for decades.

The person you will be interacting with is working as one of the caregivers to the fish in the warehouse and has an intimate knowledge of every tank. You will be getting first hand information whenever you are asking about fish. You will also be getting tried and true methods of keeping fish alive and happy after a moderately long trip on an airplane. You will be dealing with people who receive more fish in a week than most stores will see in a year. We order what lives and thrives, we reduce bag lots for the most success and we know what works best after decades of working with folks as small as local breeders to the highest quality exporters in the world.

We have been tinkering with shipping small lots of fish with our existing customers and everyone has been having good luck. Six months of smaller boxes, almost no losses (read: snowstorm got us) -- it's time to give our online retail sales model a go! We hope you will find the experience pleasant and that you are able to find the fish you want at a price that feels like a value. Thank you for taking time to get to know us. We look forward to getting to know you!

Policy:

All orders will be packed and shipped out every Monday, Tuesday and Wednesday. Tuesday is our main shipping day.

You will receive your fish the next day if shipped UPS overnight, assuming no delays caused by weather.

We will not be able to pack any orders placed less than 24 hours before we pack your fish. Add-ons are still possible, but not guaranteed.

Make sure your address is CORRECT before completing your purchase.

The fish travel in plastic bags with clean water and oxygen. They are then placed in Styrofoam insulated containers which are protected by a cardboard box. We also use heat or ice packs depending on the season. The health of the fish will start to drastically deteriorate after 40 hours, so we ask that you receive and start acclimating your fish as soon as possible.

WE GUARANTEE LIVE ARRIVAL ON ALL ON-TIME SHIPMENTS.

Please inspect the box once you have received it to make sure there isn't visible damage to the box.

Open the box and inspect the fish. Please mark any DOAs you find and take pictures of the UNOPENED bag.

Once properly inspected, let the bag float in the new tank for 5-10 minutes to bring the fish to the temperature in the tank -- it may take longer. DO NOT OPEN the bags. DO NOT PUT WATER into the bags from your tank.

You should then pour the fish into a net. You can use a bucket or similar disposal method. Then place the fish into the tank. DO NOT PUT SHIPPING WATER into your tank.

Do not feed them until the fish look happy and active again. If you unload your fish after your normal feeding time, wait until the next day to feed the new fish.

Shipping charges are not covered by our Live Arrival Guarantee and are non-refundable, if there is a problem with the carrier, claims must be submitted to the carrier.

If you do not receive your order confirmation, shipping info, or something unexpected happened with your order please email us at Swimmymcgees@gmail.com and we will do our best to help find a solution.

If you receive dead fish, as there are many random factors that influence the shipment during transit, please send clear pictures of the unopened bag that contains the dead fish. Photos must be received within ONE hour of package delivery. We can offer credit towards your next purchase or a refund in the case of DOA. We cannot refund on any fish that die after you have opened the bag and/or placed the fish into the new tank. Failure to send the required pictures within one hour of delivery voids all guarantees and refunds. Please be patient, and we will respond in kind and handle any concerns quickly and in a professional manner. Please send all photos of DOA to Swimmymcgees@gmail.com.

We have a Live Fish Guarantee policy, and stand behind our team's commitment to the fish, first, and foremost.