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Ro's Aquatics Store

Store Info

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Location: United States

Shipping Locations: United States,

Description:

Ro's Aquatics is a small East Tennessee business. We sell aquatic animals, plants, and aquarium accessories.

We have a YouTube channel where we post informative and fun videos. We also post videos on YouTube about EVERY product we sell.

We are active in the aquarium hobby community, and attend aquatic conventions, and events. We offer discounts to our customers such as,

free shipping on orders of $100 or more. Available at checkout. If you want to reach us by phone our number is, 865-264-8360, and our email address is cavergirl1984@gmail.com

Policy:

We ship our animals in breather bags, so when you receive your order, unpack your animals, and drip acclimate them in a container such as a small bucket, DO NOT FLOAT BAGS IN AQUARIUM!!!!! Floating fish in aquarium while they are in breather bags will KILL them.

We offer in-store credit only for DOA ( dead on arrival) packages, and lost packages. Refunds are ONLY available if item isn't in stock and available for replacement. We will replace lost or DOA animals at our cost to our customers (shipping not included) and reship them to you,

Our DOA Policy is as follows: must submit a photo of the DOA animal, still in the original bag, no later than one hour after delivery of package. Email photo to cavergirl1984@gmail.com, along with name and phone number, and we will contact you asap to resolve the issue. We ask that you have your Aquarium setup and ready to receive the livestock that you will receive from us. Shipping is hard on our fish, so they need to have a home ready for them.

We have strict shipping policies and we ask that you be present in order to receive the package so the animals aren't sitting outside in the cold/heat, ultimately resulting in their death very quickly. We cannot give in-store credit/refund to customers who violate our shipping policies.

We only offer in-store credit instead of refunds to address the problems with people taking advantage of payment system charge back and fraud.

We appreciate, and encourage our customers to take a video of the package unboxing, positively representing Ro's Aquatics, and uploading it on YouTube.

We also offer Free shipping on orders of $100 or more.

We ship out orders on Mondays. It usually takes about a week to prepare animals for shipping, you should expect your package anywhere between 7-14 days after you place your order.

If a holiday falls on a Monday, then we will ship your package out the very next Monday. we don't ship on Tuesdays or later due to the issues the postal service has hadrecently with delayed and lost packages, and we want your animals to arrive healthy and on time, so we don't take any chances.

We ship our packages with UPS and USPS. We ONLY offer a live arrival guarantee with UPS shipping option.

For USPS priority shipping, however, we cant include our live arrival guarantee, because of the problems that USPS has currently had with delayed and lost packages.

Our live arrival guarantee means that we guarantee that the livestock will be alive apon arrival, we DON'T guarantee your ablity to keep them alive after you receive them. It is the customer's responsibility to acclimate the livestock properly.

We also include heat packs during the winter, and cool packs during summer, in our packages ( if needed )

Ratings & Reviews

Overall Rating:

Reviews:
  • Rating: 5 / 5
  • Comment: Great experience. Nice packaging and good communication. Plants and shrimp arrived in excellent condition. Highly recommended.
  • Rating Date: 09/18/2020
  • Order Date: 09/10/2020
  • Buyer: GeoffOlyWa

  • Rating: 5 / 5
  • Comment: Communication with Ro had been great. The order arrived in Great time and packaged well. Arrived healthy and alive.
  • Rating Date: 08/08/2020
  • Order Date: 07/30/2020
  • Buyer: softnbrace

  • Rating: 5 / 5
  • Comment: Got some happy shrimp and snails, thanks so much!
  • Rating Date: 05/01/2020
  • Order Date: 04/23/2020
  • Buyer: Boss