Pleco Paradise LLC

Description:

Your source for premium freshwater fish! We specialize in Plecos, Oddballs, and Cichlids, Try our fish! You won't be disappointed,

Policy:

Shipping live animals is always a risk, but we are here to work with you during anything that may arise. We ship with pure oxygen in every bag! We also use a shipping agent that decreases ammonia, and increases dissolved oxygen in the water. Heat packs will be used when average temperatures in the country are above 75. Ice packs will be used for cold water species when average temperatures in the country are below 65.

DOA live arrival guarantee on overnight shipments only. To submit a DOA claim, please send us an email containing 3 (three) clear photos of any deceased fish in their original and UNOPENED bags. Video and other additional proof of DOA may be requested. Pictures/videos must be sent within 1 (one) hour of delivery/pickup for any DOA claim. There is no live arrival guarantee on ground shipments whatsoever. Absolutely no ground shipments for any non bordering states of Illinois.

We are not responsible for any carrier delays, losses, damages, or weather conditions preventing delivery. In the event of DOA due to late delivery or damage, a claim must be made through the shipping company. During extreme temperatures or extreme weather conditions (i.e. hurricanes etc.) your request for shipping is at your own risk.