Sean T's Plecos

Description:

At Sean T's Plecos, we genuinely care for our fish and our customers. All fish are spawned here by me.

If you have any questions, please feel free to contact us at sts558@yahoo.com.

Follow me on Band, https://band.us/@seantsplecos

Policy:

OUR RESPONSIBILITY

It is our responsibility to properly prepare the fish for shipping, select visibly healthy stock, and pack the fish according to best practices before we send them to our customers.

OUR CUSTOMERS' RESPONSIBILITY

It is our customers' responsibility to have an appropriate, stable environment ready for the fish and to transfer the fish from the shipping package to said environment promptly upon the fishes arrival. This cannot be done without first obtaining knowledge about the needs of the fish being purchased. The single most important thing a person can do in order to be a responsible fish owner is to educate themselves about the animals they intend to keep and have an appropriate environment cycled and ready for said fish well before the fish arrive. We encourage our customers to become knowledgeable about any animal they wish to purchase and consider it a customer's responsibility to do so.

LIVE ARRIVAL GUARANTEE

Please understand that, while we do everything we can to get your fish to you promptly, once they are sent, they are out of our direct care. We do not control the post and cannot guarantee when the fish will arrive. However, we pack the fish carefully and guarantee live arrival even if the fish are delayed in the post.

INSTRUCTIONS FOR ACTIVATING OUR GUARANTEE:

The customer emails a digital picture clearly showing the deceased fish in its sealed, unopened bag to sts558@yahoo.com within an hour of delivery of the fish to the customer.

Then I will gladly reship or refund any losses. I reserve the right to choose whether to reship or refund. In the case of a refund, we will also refund any prorated shipping charges which correspond to the lost item.

Our goal is to grow this hobby by sending healthy fish to happy customers. Most of our customers never have any reason to claim a refund, but, if the need arises, please know that we will take prompt action to rectify the situation as outlined above.

SHIPPING

We will contact you via email after you order with a shipping plan. This email is usually sent out the day after you order, although it can be 2 days during weekends, holidays, and the like. We will provide you with a tracking number when the fish are shipped so you will know when they arrive and can take prompt care of their needs.

WE WILL BE SENDING FISH TO THE SHIPPING ADDRESS PROVIDED AT CHECKOUT, SO PLEASE CHECK TO MAKE SURE IT IS CORRECT BEFORE YOUR ORDER IS PAID FOR.

If you have any questions or concerns, please feel free to contact me at sts558@yahoo.com