JH Aquatics Store

Description:

Jh Aquatics is proud to share with you his collection of invertebrates, wild collected fish, and assorted dried botanicals for all aquariums, black water biotopes, and shrimp tanks.

Policy:

OUR RESPONSIBILITY

It is our responsibility to properly prepare the fish for shipping, select healthy stock, and pack the fish according to best practices before we send them to our customers.

OUR CUSTOMERS' RESPONSIBILITY

It is our customers' responsibility to have an appropriate, stable environment ready for the fish and to transfer the fish from the shipping package to said environment promptly upon the fishes arrival. This cannot be done without first obtaining knowledge about the needs of the fish being purchased. At JH Aquatics, we advocate for responsible pet care. The single most important thing a person can do in order to be a responsible fish owner is to educate themselves about the animals they intend to keep and have an appropriate environment cycled and ready for said fish well before the fish arrive. We encourage our customers to become knowledgeable about any animal they wish to purchase and consider it a customer's responsibility to do so. There is ample information online about the fish sold at JH Aquatics. Please seek it out before purchasing any of our animals. If you do, the fish will have a better quality of life and you will get much more enjoyment out of them.

LIVE ARRIVAL GUARANTEE

While JH Aquatics ALWAYS guarantees our fish will arrive alive, if the fish sit around in the shipping package for any length of time after delivery, their health may suffer. To prevent this, we require a picture of any deceased fish in the unopened bag be emailed to us at dan@dansfish.com within one hour of delivery. The pic must clearly show the fish in the unopened bag. After an hour, we assume the fish was neglected on a sunny or snowy porch and are deceased as a result. Failure to send the required picture within one hour of delivery voids all guarantees and refunds will not be issued in such cases.

Please understand that, while we do everything we can to get your fish to you promptly, once they are sent, they are out of our direct care. We do not control the post and cannot guarantee when the fish will arrive. However, we pack the fish carefully and guarantee live arrival even if the fish are delayed in the post.

Providing JH Aquatics with an incorrect or incomplete mailing address at checkout voids all guarantees and all refunds. WE WILL SHIP THESE FISH TO THE ADDRESS PROVIDED AT CHECKOUT, SO PLEASE, PLEASE, PLEASE CHECK TO MAKE SURE IT IS CORRECT!!!

INSTRUCTIONS FOR ACTIVATING OUR GUARANTEE:

In a case where a customer provided JH Aquatics with the correct shipping address in the corresponding field during checkout, and;

A deceased fish is delivered to the customer, and;

The customer emails a digital picture clearly showing the deceased fish in its sealed, unopened bag to JH Aquatics within an hour of delivery of the fish to the customer;

Then JH Aquatics will gladly reship or refund any losses. JH Aquatics reserves the right to choose whether to reship or refund. In the case of a refund, we will also refund the shipping charges which correspond to the lost item.

Our goal is to grow this hobby by sending healthy fish to happy customers. Most of our customers never have any reason to claim a refund, but, if the need arises, please know that we will take prompt action to rectify the situation as outlined above.

SHIPPING

WE SHIP ON MONDAYS unless Monday is a holiday, in which case we ship on TUESDAY. We do not ship during major holiday seasons such as Christmas because the weather is cold and mail is often delayed. The payment deadline for a given week's shipment is midnight the Friday before shipping, as this gives us a couple of days to prepare the fish for transit. This preparation time is non-negotiable as it is necessary in order to ensure the safety of our fish during shipping.

We have a high shipping success rate and take great pride in our shipping methods. Our goal is to give you and the fish the best experience possible. We provide you with a tracking number when the fish are shipped so you will know when they arrive and can take prompt care of their needs.

Once again, WE WILL BE SENDING FISH TO THE SHIPPING ADDRESS PROVIDED AT CHECKOUT, SO PLEASE CHECK TO MAKE SURE IT IS CORRECT BEFORE YOUR ORDER IS PAID FOR.

If you have any questions or concerns, please feel free to contact me at lovecityproductions@gmail.com