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Monkey Fish Aquatics Store

Email Monkey Fish Aquatics Store


Store Info

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Location: United States

Shipping Locations: United States,

Description:

I am a tropical fish lover that started my interest in 1984. Much to my parents dismay I had many tanks in my bedroom. I dreamed as a teen to have a fish store. Fast forward 36 years later and here I am. Why the name? I have always enjoyed the colorful, strange and exotic species so I wanted a memorable name to match!

We promise to bring you quality products, and the most colorful, odd, strange and different species of healthy fish at an affordable prices!

Policy:

Our Store Policy:

Our Responsibility

It is our responsibility to properly prepare the fish for shipping, select visibly healthy stock, and pack the fish according to the best practices before we send them to our customers.

Customers' Responsibility

It is our customer's responsibility to have an appropriate environment ready for fish and transfer the fish from shipping package to environment promptly upon fishes arrival. This cannot be done without first obtaining knowledge about the needs of the fish being purchased. We advocate for responsible pet care. The single most important thing a person can in order to be a responsible fish owner. Please educate yourself on maintenance and care and have an appropriate environment cycled & ready for the fish to arrive.

LIVE ARRIVAL GUARANTEE

We guarantee our fish will arrive alive, if the fish sit in the shipping package for any length of time their health may suffer. To prevent this, we require a picture if any deceased fish in the unopened bag be emailed at monkeyfishaquatics@gmail.com within one hour of delivery. The picture must clearly show the fish in the unopened bag. Failure to send the required picture within one hour of delivery voids all guarantees. Providing us with an incorrect or incomplete mailing address at checkout voids all guarantees. WE WILL SHIP THESE FISH TO THE ADDRESS PROVIDED AT CHECKOUT/PAYMENT, SO PLEASE CHECK TO MAKE SURE IT IS CORRECT.

In a case where a customer provides us the correct shipping address during checkout and a deceased fish is delivered to the customer and the customer emailed us the picture showing the deceased fish in the sealed unopened bag within an hour of delivery then we will gladly reship or refund any losses. We reserve the right to reship or refund.

Shipping

We ship Monday thru Wednesday and the payment deadline for a given week's shipment is midnight the Friday before shipping, as this gives us a couple days to prepare the fish for transit. This preparation time is non-negotiable as it is necessary in order to ensure the safety and health of our fish during shipping. We provide you with the a tracking number when the fish are shipped so you will know when they arrive and can take prompt care if their needs. ONCE AGAIN, WE WILL BE SENDING FISH TO THE SHIPPING ADDRESS PROVIDED AT CHECKOUT, SO PLEASE MAKE SURE IT IS CORRECT BEFORE YOUR ORDER IS PAID FOR. If you have any questions or concerns please feel free to contact me at monkeyfishaquatics@gmail.com

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