Location: United States
Shipping Locations: United States,
Here at Geo Aquatics LLC we strive to provide the best customer experience possible. As a hobbyist we want to make everyone feel welcome and to preserve the hobby. Homegrown and bred freshwater fish and plants. All orders are shipped with heat pocks when needed. Possible duckweed and snail hitchhikers . My Fish Room is located in Central Florida.
Fish orders are shipped Mondays.
Cut off date for fish to be shipped is the Saturday 9 pm prior to shipping days.
Fish are shipped in sealed breatherbags.
Live Arrival/DOA Policy:
DOA=Dead On Arrival
We guarantee LIVE arrival on all ON-TIME USPS Priority shipments.
Live arrival guarantee does NOT apply to shipments delayed by carrier, weather or otherwise.
If you miss the carrier’s first delivery attempt, or if the package is left outside in extreme heat or cold, the live arrival guarantee is VOID. It is your responsibility to be available when the carrier attempts delivery.
Shipping charges are not covered by our Live Arrival Guarantee and are non-refundable, no exceptions. This includes the actual shipping charges paid by seller for items marked “Free Delivery”.
Guaranteed livestock determined to have arrived DOA, and at the sellers discretion, may be awarded as credit towards your next purchase or a refund. Shipping charges for DOA replacements is the responsibility of the buyer.
At least three clear photographs of DOA livestock in the unopened original shipping bag, with at least one next to the shipping label, is required to receive credit. One photo must also clearly show the entire bag with the DOA livestock still inside. Photos must be received by Geo Aquatics within ONE hour of package delivery. Email pictures to firstname.lastname@example.org.
Additional photos or video may be requested at the sellers discretion. Failure to provide additional photos, if requested, voids the live arrival guarantee.
Late photographs or those depicting fish outside of the shipping bag (e.g. in a bucket or tank; out of water) are not acceptable documentation and will not result in credit/refund.
Opening the shipping bag(s) terminates the live arrival guarantee, and indicates that the livestock was in acceptable condition on arrival. Due to different waters, tank conditions, and levels of knowledge/care, I do not guarantee beyond live arrival.
Additional Store Policy
We reserve the right to postpone shipping indefinitely due to adverse weather conditions.
Sales within the continental 48 US states only; excludes Alaska, Hawaii and Puerto Rico.
International orders are not allowed.
I do ship with heat packs when necessary additional $7.
Buyer is responsible for knowing local and state laws. Buyer is fully responsible for any and all penalties associated with prohibited species ordered and shipped to buyers address.
WE SHIP TO THE SHIPPING ADDRESS PROVIDED AT CHECKOUT! PLEASE MAKE SURE IT IS CORRECT BEFORE YOUR ORDER IS PAID FOR. DOA POLICY DOES NOT APPLY.