Location: United States
Shipping Locations: United States,
At Dan's Fish, we genuinely care for our fish and our customers. The fish currently for sale here have been in our care for at least 2 weeks (often longer) and have been carefully quarantined, medicated, and acclimated to aquarium life and foods.
If you would like to see our fishroom and get a feel for how we do things here, please visit our Youtube channel at http://bit.ly/DansFishYouTube
We have been keeping, breeding, importing, and shipping fish to satisfied customers since the early 1990's. We take great pride in our tried-and-true shipping methods and confidently guarantee that our fish will arrive alive. Here's a video of how we ship our fish: https://youtu.be/740BnmSkTQc
So, come on in and look around. If you have any questions, please feel free to contact us at email@example.com. We hope you enjoy your visit!!!
It is our responsibility to properly prepare the fish for shipping, select visibly healthy stock, and pack the fish according to best practices before we send them to our customers.
OUR CUSTOMERS' RESPONSIBILITY
It is our customers' responsibility to have an appropriate, stable environment ready for the fish and to transfer the fish from the shipping package to said environment promptly upon the fishes arrival. This cannot be done without first obtaining knowledge about the needs of the fish being purchased. At Dan's Fish, we advocate for responsible pet care. The single most important thing a person can do in order to be a responsible fish owner is to educate themselves about the animals they intend to keep and have an appropriate environment cycled and ready for said fish well before the fish arrive. We encourage our customers to become knowledgeable about any animal they wish to purchase and consider it a customer's responsibility to do so. There is usually ample information online about the fish sold at Dan's Fish. Please seek it out before purchasing any of our animals. If you do, the fish will have a better quality of life and you will get much more enjoyment out of them.
LIVE ARRIVAL GUARANTEE
While Dan's Fish ALWAYS guarantees our fish will arrive alive, if the fish sit around in the shipping package for any length of time after delivery, their health may suffer. To prevent this, we require a picture of any deceased fish in the unopened bag be emailed to us at firstname.lastname@example.org within one hour of delivery. The pic must clearly show the fish in the unopened bag. After an hour, we assume the fish were neglected on a sunny or snowy porch and are deceased as a result. Failure to send the required picture within one hour of delivery voids all guarantees and refunds.
Please understand that, while we do everything we can to get your fish to you promptly, once they are sent, they are out of our direct care. We do not control the post and cannot guarantee when the fish will arrive. However, we pack the fish carefully and guarantee live arrival even if the fish are delayed in the post.
Providing Dan's Fish with an incorrect or incomplete mailing address at checkout voids all guarantees and all refunds. WE CAN'T DIG THROUGH EMAILS FOR YOUR SHIPPING ADDRESS. WE WILL SHIP THESE FISH TO THE ADDRESS PROVIDED AT CHECKOUT/PAYMENT, SO PLEASE, PLEASE, PLEASE CHECK TO MAKE SURE IT IS CORRECT!!!
INSTRUCTIONS FOR ACTIVATING OUR GUARANTEE:
In a case where a customer provided Dan's Fish with the correct shipping address in the corresponding field during checkout, and;
A deceased fish is delivered to the customer, and;
The customer emails a digital picture clearly showing the deceased fish in its sealed, unopened bag to email@example.com within an hour of delivery of the fish to the customer;
Then Dan's Fish will gladly reship or refund any losses. Dan's Fish reserves the right to choose whether to reship or refund. In the case of a refund, we will also refund any prorated shipping charges which correspond to the lost item.
Our goal is to grow this hobby by sending healthy fish to happy customers. Most of our customers never have any reason to claim a refund, but, if the need arises, please know that we will take prompt action to rectify the situation as outlined above.
We will contact you via email after you order with a shipping plan. This email is usually sent out the day after you order, although it can be 2 days during weekends, holidays, and the like. We will provide you with a tracking number when the fish are shipped so you will know when they arrive and can take prompt care of their needs.
Once again, WE WILL BE SENDING FISH TO THE SHIPPING ADDRESS PROVIDED AT CHECKOUT, SO PLEASE CHECK TO MAKE SURE IT IS CORRECT BEFORE YOUR ORDER IS PAID FOR.
If you have any questions or concerns, please feel free to contact me at firstname.lastname@example.org
Seller Reply: Hello Ed, Thanks for the unboxing vid! It is always helpful to see the order arrival from the customer's point of view. Best, Dan
Seller Reply: Hello, Ed, Thanks so much for the order. I hope the Geos and Threadfins color up for you soon. Best, Dan
Seller Reply: So glad you like those Keyhole Cichlids...they are such personable fish. Never a dull moment. Best, Dan
Seller Reply: Hello CharleneT, Glad they made it in good shape. I hope you get lots of babies from your breeding group! Best, Dan
Seller Reply: Duxdad, Glad to hear everything arrived in fine fettle. Thanks so much for the order! -Dan
Seller Reply: Bill_g, I'm so glad to hear that these fish are doing well weeks after they were received. That, right there, is the entire reason Dan's Fish exists. It made my day to hear that our hard work is paying off. Thanks! -Dan
Seller Reply: Kerry, Thanks for being a great customer. Also, it is always fun to have you on the YouTube livestreams. Thanks for all the laughs!
Seller Reply: DragOnl8ty, First, LOVE the username! Second, I'm so glad to hear that those gouramis took to their new home so quickly. I hope you enjoy them as much as I do! -Dan
Seller Reply: Thanks for the order. I hope you get a ton of babies from those fish...we need more of them to be raised right here in the USA so we don't have to import so many. Anyway, I'll get off my soapbox. Thanks again! -Dan
Seller Reply: Thanks, finfan, for being a great customer. I hope you enjoy those fish as much as I do! -Dan
Seller Reply: ichus99, it is always a pleasure. Thanks so much for the support! -Dan
Seller Reply: jahdo, Thanks for being such an wonderful customer and working with me even when things don't go perfectly. -Dan
Seller Reply: Thanks, Doug, for being an awesome customer!!!