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Curtis Aquatics Store

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Location: United States

Shipping Locations: United States,


Just a hobbyist spreading love from my tank to yours

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DOA Policy

I have spent a fair amount of time and effort, trial, and error to ensure the safety of all my fish, plants, and inverts. Whether in my tank or during their travels to you, I try my best to keep everything alive and happy. Life is unpredictable however and not all well laid out plans are successful. DOAs happen. As such, in the event of an entire shipment being lost, please send several clear pictures of the unfortunate critters in the original/unopened bag they came in, within 2 hours of the first delivery attempt. This picture should clearly show any losses. I will also need several pictures of the critters outside of the bag, (in a container or something) dead. I do this to get as much information as I can, to diagnose the problem and improve my shipping procedure. If the shipment was lost due to my own negligence I will refund or reship your package. I cannot be held responsible, significantly late shipments, shipments not opened within 2 hours of the first delivery attempt, or poor acclimation procedures. Basically, just email me with any problems, questions about acclimation, or the condition of the product and we will work something out. I like to keep my customers happy and coming back.

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