Location: United States
Shipping Locations: United States,
Here at Because Your Fish, we are a family of hobbyists and breeders. We offer top-of-the-line, hobbyist bred and raised freshwater fish, invertebrates and plants. All products have been raised locally with a little bit of patience and love. Our goal is to provide quality products at affordable prices with superior customer service.
Thanks for checking us out! We look forward to the opportunity to help you achieve the hobby you want!
Please be sure to read our shipping policy.
Most of our products can easily be seen at the following: https://www.youtube.com/channel/UCq97nirgCmMzurx7Ryi6KsQ Feel free to check it out for additional information
We promise to ensure all animals and plants are visually healthy before we send them to our customers. We pack and ship our stock carefully and work hard to provide a positive experience every time. We will take careful consideration for the animals, including heat packs as appropriate and all fish are bagged with oxygen and sealed. In order to help provide a positive experience, we reserve the right to delay shipping due to unforeseen circumstances (weather, shipping issues, etc.). If we do have to make any adjustments to the normal shipping protocol, we guarantee timely notification and updates. Really, if you have any questions or concerns, please contact us at firstname.lastname@example.org.
OUR CUSTOMERS' DUTIES
While we promise to get your products off to the best start, we are not in control of the shipping process once it leaves our hands. So we will do our best to address any issues or delay which results in an unsatisfactory experience with shipping according to our protocol below. Now for the truth... we promise to send awesome products and in exchange we are trusting that our customers have done the research and are ready to care for them. Your success in the hobby is our success so please don’t hesitate to reach out with any questions as you continue your journey. We love to help!
We appreciate all feedback, as that gives us the opportunity to recognize and improve.
Shipping to US only - USPS Priority is normally 3 day shipping. USPS Express is normally 2 day shipping.
LIVE ARRIVAL GUARANTEE ***ONLY AVAILABLE IF SHIPPING VIA USPS Express 2 day***
Because Your Fish works hard to guarantee our product will arrive alive. That said, if you receive your shipment and discover dead animals, we will gladly issue a refund/replacement if the following conditions are met:
1. Shipping option selected was USPS Express 2 day, AND
2. Time stamped photo evidence (at least 3 pictures) of any deceased animals in the unopened bag must be emailed to us at email@example.com within 1 hour of delivery.
Failure to provide sufficient photos (sadly, the animal needs to be obviously dead) within 1 hour of delivery will void the guarantee.
We reserve the right to choose to refund or replace the order. Shipping charges are not refundable. Many factors can play in and we always try to do what is best for the animals and the customer. We promise to communicate the outcome of any application of the Live Arrival Guarantee timely.
Orders are normally processed within 24 hours. All orders ship on Monday. Orders may ship Tuesday due to holidays.
Please email any questions to firstname.lastname@example.org. We look forward to assisting you.